YOU ARE ORDERING A CUSTOM WIG PRODUCT WHICH CANNOT BE RETURNED OR EXCHANGED. PLEASE READ THE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER.
ALL SALES ARE FINAL! There are no exceptions to this policy. This means that if you were shipped the correct item, you may not return or exchange the item. If you were shipped the wrong item, you may return the item for a full refund or for exchange.
SPECIALTY HAIR PRODUCTS/HAIR BONDING PRODUCTS/ACCESSORIES CANNOT BE EXCHANGED. Items that cannot be exchanged include: custom made wigs, hand-tied wigs, lace wigs, lace front wigs, hand-tied extensions, custom extensions, clip-in extensions, pre-glued extensions, extend tube extensions, skin weft extensions, top-pieces, frontal pieces, closure pieces, Virgin Cuticle hair, hair bonding products (adhesives, removers, tools, kits, etc.), hair bonding kits, books, wig care products and other accessories.
Custom made products take 4-8 weeks to produce. ALL SALES ARE FINAL - NO EXCHANGES All custom lace product are shipped express mail andsomeone must be available to sign for this delivery.
ORDER CANCELLATION and CHANGES - CUSTOM PRODUCTS: You will have 48 hours to cancel or make changes to your custom order. After this time, you may not make ANY changes to/or cancel the order. YOU CANNOT CANCEL A CUSTOM ORDER AFTER 48 HOURS. You must call our customer service department to cancel a custom order. You may call us toll free at: 314-381-8880. Email and chat is not reliable so please call.
Quality Assurance Inspection:
Our purpose is to produce high quality finely crafted custom Full Lace Wigs, Lace Frontals, Lace Closure and skin wefts. We use high quality materials and expertly trained and skilled wig makers. Top quality 100% Remy Human Hair is used in the manufacture of all custom products. Base materials are also high quality. Quality and customer satisfaction is very important to us. Your wig will undergo an extensive documented quality inspection before it is shipped to insure that the sizing is correct and that there are no tears, rips or other damage to unit.
Units are carefully inspected at the time of packing for size, color and other options.
If there is any quality problem with your lace product, the item must be returned to us within in 7 business days from the date lace product was received.
Check your custom lace product carefully when it is received.
YOU MUST CONTACT US BY PHONE TO REPORT PROBLEMS. DO NOT SEND AN EMAIL OR CONTACT US BY CHAT MESSAGE. CALL US TOLL FREE AT 314-381-8880.
All Lace Products are carefully inspected before they are shipped. Your Custom Lace Product will be made to your exact specifications. If you believe there is a problem with your wig, please check the specifications on your custom wig order before sending the item to us for quality inspection.
DO NOT SEND HANDLED OR WORN WIGS TO US FOR QUALITY INSPECTION. If you need to return a wig to us due to an error with the specifications, please make sure that the item is in NEW CONDITION. Wigs that have been handled or altered may not be returned to us for quality review.
Alterations of the unit include:
Rips, tears or cuts in the lace
Alterations in the lace (stretched or frayed)
Adhesive residue or other application products on any part of the unit
Styling product on the unit
Chemical treatments (coloring, perming, relaxing, tinting, etc.)
Styling (heat styling, set styling, combing, brushing)
Wig that have been washed or conditioned
Wigs that have been worn
Wigs that have been tried on
Lace Wigs or other custom products can not be returned to us due to sizing problems caused by bad measurements. For this reason, it is important to take accurate head measurements. Measure your head at least (4) times to make sure the measurements are correct. We recommend you have someone help you with your measurements. We cannot emphasize enough the importance of taking accurate head measurements. You will not be able to return your wig due to sizing mistakes caused by poor measurements. Review your information carefully before submitting your order.
Please Note: Our products are made with 100% human hair and just like human hair they require styling and proper cleaning maintenance to achieve the best result. None of our Lace Wig or Lace Hair Unit are cut or styled unless stated. We recommend having your unit cut and /or styled by a licensed professional to your desired preference.
The key to achieving that undetectable look is selecting the lace color that best matches your complexion. Our lace colors range from Transparent" to "Dark Brown. Use the information below as a guide to determine your lace color.
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Density is defined as how thick or thin the hair on the unit is. The standard and most popular choice is 120% which is Medium Thick Density. The average human head is considered 100% density so 120% is thicker. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your personal style preference.
Unlike regular wigs, Lace Wigs are made by individually hand tying strands of hair to a fine lace mesh material, which gives lace wigs superior advantages over regular wigs. The strands of hair tied to the lace material not only allows for a light weight fit but it also creates an impressive illusion of the hair growing out of the scalp. The lace, once adhered to the skin, virtually vanishes creating a natural looking and flawless hairline. Lace wigs also have amazing versatility and style flexibility. The full lace base allows the wig to be parted anywhere and can be worn in high ponytail or up do!
Full Lace Wigs" are lace wigs which are designed with the entire wig cap being made from lace allowing for style versatility including multi-directional parting and the ability to style high up dos and ponytails. "Lace Front Wig" or Front Lace Wig only has lace in the front of the wig and the remainder of the wig is made from a regular netted or weft wig cap. As a result, Lace front wigs have limited style possibilities.
Only if your unit is 100% Virgin hair! Because Remy hair, has already been dyed (with industrial strength dye) and processed, additional processing may not take the color. In most cases, it will be difficult to achieve the desired color because the hair has already been dyed. If you would like to color your lace wig, we recommend purchasing one of our Virgin hair lace wigs. Virgin hair has not been previously processed or colored and therefore can be colored easily.
The hair is 100% human hair therefore you can use curling and flat irons. However, like your natural hair, the hair can get damaged due to overheating. We recommend limiting the use of hot tools on the hair. Wet setting the hair and letting it air dry is most preferred.
Head Turners Hair & Nail Designs' lace wigs are made with High Quality Indian, Malaysian, Brazilian or Chinese Remy hair. We also offer lace wigs made with 100% Natural Unprocessed Virgin hair. Our Virgin hair is a superior human hair grade that is collected from a single hair donor. The cuticle layer of the hair is left intact making the hair easy to manage and virtually tangle free.