Customize Your Lace Wigs
ALL SALES ARE FINAL! There are no exceptions to this policy. This means that if you were shipped the correct item, you may not return or exchange the item. If you were shipped the wrong item, you may return the item for a full refund or for exchange.
SPECIALTY HAIR PRODUCTS/HAIR BONDING PRODUCTS/ACCESSORIES CANNOT BE EXCHANGED. Items that cannot be exchanged include: custom made wigs, hand-tied wigs, lace wigs, lace front wigs, hand-tied extensions, custom extensions, clip-in extensions, pre-glued extensions, extend tube extensions, skin weft extensions, top-pieces, frontal pieces, closure pieces, Virgin Cuticle hair, hair bonding products (adhesives, removers, tools, kits, etc.), hair bonding kits, books, wig care products and other accessories.
Custom made products take 4-8 weeks to produce. ALL SALES ARE FINAL - NO EXCHANGES
Someone must be available to sign for this delivery.
ORDER CANCELLATION and CHANGES - CUSTOM PRODUCTS:
You will have 48 hours to cancel or make changes to your custom order. After this time, you may not make ANY changes to/or cancel the order. YOU CANNOT CANCEL A CUSTOM ORDER AFTER 48 HOURS. You must call our customer service department to cancel a custom order. You may call us at: 314-381-8880. Email and chat is not reliable so please call.
Quality Assurance Inspection:
Our purpose is to produce high quality finely crafted custom Full Lace Wigs, Lace Frontals, Lace Closure and skin wefts. We use high quality materials and expertly trained and skilled wig makers. Top quality 100% Remy Human Hair is used in the manufacture of all custom products. Base materials are also high quality. Quality and customer satisfaction is very important to us. Your wig will undergo an extensive documented quality inspection before it is shipped to insure that the sizing is correct and that there are no tears, rips or other damage to unit.
Reporting Problems:
Units are carefully inspected at the time of packing for size, color and other options.
If there is any quality problem with your lace product, the item must be returned to us within in 7 business days from the date lace product was received.
Check your custom lace product carefully when it is received.
YOU MUST CONTACT US BY PHONE TO REPORT PROBLEMS. DO NOT SEND AN EMAIL OR CONTACT US BY CHAT MESSAGE. CALL US AT 314-381-8880.
All Lace Products are carefully inspected before they are shipped. Your Custom Lace Product will be made to your exact specifications. If you believe there is a problem with your wig, please check the specifications on your custom wig order before sending the item to us for quality inspection.
DO NOT SEND HANDLED OR WORN WIGS TO US FOR QUALITY INSPECTION. If you need to return a wig to us due to an error with the specifications, please make sure that the item is in NEW CONDITION. Wigs that have been handled or altered may not be returned to us for quality review.
Alterations of the unit include:
- Rips, tears or cuts in the lace
- Alterations in the lace (stretched or frayed)
- Adhesive residue or other application products on any part of the unit
- Styling product on the unit
- Chemical treatments (coloring, perming, relaxing, tinting, etc.)
- Styling (heat styling, set styling, combing, brushing)
- Wig that have been washed or conditioned
- Wigs that have been worn
- Wigs that have been tried on
Lace Wigs or other custom products can not be returned to us due to sizing problems caused by bad measurements. For this reason, it is important to take accurate head measurements. Measure your head at least (4) times to make sure the measurements are correct. We recommend you have someone help you with your measurements. We cannot emphasize enough the importance of taking accurate head measurements. You will not be able to return your wig due to sizing mistakes caused by poor measurements. Review your information carefully before submitting your order.
Please Note: Our products are made with 100% human hair and just like human hair they require styling and proper cleaning maintenance to achieve the best result. None of our Lace Wig or Lace Hair Unit are cut or styled unless stated. We recommend having your unit cut and /or styled by a licensed professional to your desired preference.
| Before you start: Pin hair as flat and as tight as possible before taking the measurements. This will eliminate bulges that distort head contours. | |||
| 1. The Circumference of the Head: | 2. From Forehead to Nape of Neck: | ||
| Measure all around the head. Position tape measure so its edge follows the hair line around the head and nape of the neck. (Average measurement is 22 inches). | | Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck. (Average measurement is 13 1/2 inches). | |
| 3. Ear to Ear Across Front Hairline: | 4. From Ear to Ear Over Top of Head: | ||
| At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of other ear. (Average measurement is 11 1/2 | Measure from hairline directly above the ear across top of head to the hairline directly above the other ear. (Average measurement is 11 | ||
| 5. Point to Point: from temple to temple: | 6. Nape of neck: | ||
| From temple to temple across the back of head. (Average measurement is 14 inches). | Measure the width of hairline across the nape of the neck. (Average measurement is 4 inches). | ||
Lace Front Cap With Silk Top And Weft Back |
Lace Front Cap Stretch Back |
Full Lace With Stretch Top |
Full Lace With Silk Top |
 Full Lace Cap |  Full Silk cap |
Full Lace Cap With Ear to Ear Stretch | |
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| The key to achieving that undetectable look is selecting the lace color that best matches your complexion. Our lace colors range from Transparent" to "Dark Brown. Use the information below as a guide to determine your lace color. | |
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Natural Straight | Silky Straight   |
Yaki Straight  | Kinky Straight  |
Body Wave  | Water Wave  |
Deep Wave  | Jerry Curl |
Afro Curl  | Curly  |
Straw Set Curl
| Body Curl
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Spiral Curl
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Hair Color Chart Note: Colors may vary slightly on different monitor and resolution. online color charts as a guide only. We offer a variety of hair colors for Custom Lace Wigs, which can also be designed with highlights. We can mix up to three different hair colors for Customized Lace Wigs according to your preference.
**Please note that all computer monitors are different, and the color charts below should only be used as guides to help you select your preferred colors.** Note: Colors may vary slightly on different monitor and resolution. online color charts as a guide only. Actual color may vary due to monitor color settings | |
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Density is defined as how thick or thin the hair on the unit is. The standard and most popular choice is 120% which is Medium Thick Density. The average human head is considered 100% density so 120% is thicker. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your personal style preference.
Unlike regular wigs, Lace Wigs are made by individually hand tying strands of hair to a fine lace mesh material, which gives lace wigs superior advantages over regular wigs. The strands of hair tied to the lace material not only allows for a light weight fit but it also creates an impressive illusion of the hair growing out of the scalp. The lace, once adhered to the skin, virtually vanishes creating a natural looking and flawless hairline. Lace wigs also have amazing versatility and style flexibility. The full lace base allows the wig to be parted anywhere and can be worn in high ponytail or up do!
Full Lace Wigs" are lace wigs which are designed with the entire wig cap being made from lace allowing for style versatility including multi-directional parting and the ability to style high up dos and ponytails. "Lace Front Wig" or Front Lace Wig only has lace in the front of the wig and the remainder of the wig is made from a regular netted or weft wig cap. As a result, Lace front wigs have limited style possibilities.
Due to the potential damage from previous processes, non-virgin hair wigs may require extra care and attention during the dyeing process to ensure a satisfactory outcome.
The hair is 100% human hair therefore you can use curling and flat irons. However, like your natural hair, the hair can get damaged due to overheating. We recommend limiting the use of hot tools on the hair. Wet setting the hair and letting it air dry is most preferred.
Head Turners Hair & Nail Designs' lace wigs are made with High Quality Indian, Malaysian, or Brazilian hair. We also offer lace wigs made with 100% Natural Unprocessed Virgin hair. Our Virgin hair is a superior human hair grade that is collected from a single hair donor. The cuticle layer of the hair is left intact making the hair easy to manage and virtually tangle free.